Cancellation & Refund
We understand that plans can change. Here's our clear and fair cancellation & refund policy.
We offer flexible cancellation options based on when you decide to cancel. Please review the table below:
| Service Type | Cancellation Window | Refund Percentage | Processing Time |
|---|---|---|---|
| Single Meal (Lunch/Dinner) | 4+ hours before delivery | 100% | 3–5 business days |
| Single Meal (Less than 4 hrs) | Less than 4 hours | No refund (meal swap only) | N/A |
| Weekly Subscription | 48+ hours before renewal | 100% (unused days) | 5–7 business days |
| Monthly Subscription | 48+ hours before renewal | 100% (unused days) | 5–7 business days |
| Corporate Bulk Orders | As per contract terms | Varies | 7–10 business days |
| Festive / Special Menus | 24+ hours before event | 50% deduction | 5–7 business days |
Important: All cancellation requests must be made through our website, phone, or email. A confirmation will be sent to you upon successful cancellation.
We've made cancellation simple. Choose any of these methods:
Website
Log in → My Orders → Cancel
Phone Call
+91 93155-37-36-8
info@swaadam.online
+91 93155-37-36-8
Please provide your Order ID or registered mobile number to help us locate your booking quickly.
Once your cancellation is approved, refunds are processed as per the following guidelines:
- Payment Method: Refunds are sent to the original payment method used during checkout (UPI, credit card, net banking, etc.).
- Cash on Delivery Orders: Refunds are issued via bank transfer or UPI after sharing your details with our support team.
- Partial Refunds: For subscriptions, refunds are calculated on a pro-rata basis (unused meal days only).
- Refund Deductions: A nominal ₹20 processing fee may apply for cancellations made via phone/WhatsApp (waived for website cancellations).
Refund Timeline: Refunds are initiated within 48 hours of cancellation approval and typically reflect in 3–5 business days (UPI) or 5–7 business days (cards/banks).
Please note that refunds are not applicable in the following cases:
- Meals that have already been delivered (quality issues must be reported within 2 hours of delivery to be considered).
- Cancellations made less than 4 hours before delivery (though a meal swap may be offered at our discretion).
- Subscription renewals that have already been processed and the new cycle has begun (cancellation can apply for the next cycle).
- Festive/special event orders cancelled within 24 hours of the event.
- Orders placed with incorrect address/contact details that result in failed delivery (unless we made an error).
In some cases where a full refund isn't possible, we offer a free meal swap:
- If you cancel less than 4 hours before delivery, you may request to swap your meal for another day (within 7 days) at no extra cost.
- Swap requests must be made while placing the cancellation request.
- The swapped meal will be of equal or lesser value (any difference must be paid).
Cancelling a subscription is simple:
- Weekly/Monthly plans: Send a cancellation request at least 48 hours before your next renewal date to avoid auto-renewal charges.
- Pro-rata refund: If you cancel mid-cycle, you'll receive a refund for unused meal days (after deducting the current day's delivery).
- Auto-renewal notice: We send a reminder email/SMS 3 days before every renewal. You can opt-out of renewal anytime via the website.
Example: If you have a 25-meal monthly plan and cancel after 10 meals (15 meals remaining), you'll receive a refund for 15 meals minus the processing fee (if any).
For corporate clients with special contracts, cancellation and refund terms may differ. Please refer to your specific agreement or contact our corporate desk:
- Corporate Desk: +91 93155-37-36-8
- Email: corporate@swaadam.online
We stand behind the quality of our meals. If you're not satisfied:
- Report quality issues within 2 hours of delivery with a photo (optional).
- We will send a replacement meal on the same day (subject to availability) or provide a full refund for that meal.
- For repeated quality issues, we'll offer a complimentary meal or service credit at our discretion.
Our support team is available Monday to Saturday, 8 AM – 9 PM:
Customer Support
+91 93155-37-36-8
info@swaadam.online
WhatsApp: +91 93155-37-36-8